If you have a fairly simple question, take a look at our FAQs below.
PLACING AN ORDER
All lunch orders need to be placed by 10am on the day of collection or delivery and breakfast orders need to be placed by 5pm the day before.
For lunch orders you can edit your order up until 10am on the day of collection or delivery. Breakfast orders can be edited up until 5pm the day before.
We want to make sure our customers get the same freshly prepared food as you see in our shops. We have a minimum spend as we need to ensure we have enough team members to prepare and deliver all our food on time.
Our cut-off time is 10am in order to ensure all our customers receive their delivery by lunch time. Lots of our customers like to order in advance, as this takes the pressure off a bit – you can do so up to 10 days in advance.
We hate to be a stickler for the rules, but our teams really need as much time as possible to prepare our delicious fresh food for your delivery. If you were to miss this time then sadly we wouldn’t be able to deliver to you that day.
Our site tells you whether delivery is possible to your location. Simply click the “check delivery address” at the top of the page to see if you can have our delicious food delivered.
Yes you can. Once you have logged in, click on the account link at the top of the screen then select “my locations”. From here you can add and remove as many addresses as you like.
Please call customer services to arrange. Orders outside of the 10 minute walking distance radius need to be over HK$3,000 in value for us to deliver. Return taxi fare may also be required dependent on location.
Yes you can. We now have the option on the site for our customers to choose to collect an order. Simply select that you would like to collect your order in shop and then choose a shop.
Yes, of course you can. We have a secure payment system that will take a credit card payment safely and easily.
We want to offer our customers a wide choice of our favourite sandwiches whilst making them easy and simple to order. We can be proud of our platters as they offer our customers a choice of some of Pret’s favourite sandwiches. Also we want all our platters delivered to the same high standard and to be produced as part of the normal production routine wherever Pret is located.
The volumes that we handle means that we cannot successfully produce bespoke platters and still ensure that our sandwiches arrive in perfect condition, and on time. Pret sets itself very high food standards, and we’re fiercely proud of our sandwiches - still offering a great choice of all our sandwiches - but if you want a different product you can always add them to your order as individual products and we will deliver them alongside the platters.
Typically all deliveries are made on foot, within an easy walking distance from your local shop. All our platters will arrive in a presentation case and other products will be delivered individually packaged.
Our sandwiches and salads are made freshly in the kitchen of your local shop by our wonderful team members. We make everything fresh every day; we always have and always will.
A Business Account allows you to invite others in your company to place orders against your company account.
You can request a business account from your account page.
With a Business Account individual orders can be made against a company credit card. Users can also be assigned a cost centre or a Purchase Order (PO). The primary contact for a Business Account will receive a monthly invoice and payments need to be made within 30 days of receiving an invoice.
A super user has additional permissions meaning they can manage and view all orders within their organisation. A super user is also able to activate and deactivate other users as well as invite new users to join their account. Both a user and a super user is able to make orders against their assigned Business Account without an individual payment method.
If you can’t find the answer you are looking for our customer service helpline is manned on a continuous basis during office hours on 2520 0445.
Or you can email us.
If your enquiry is about an order then please call the shop that’s going to service your order. The number can be found on the order confirmation email we sent you.
Our head office is based at: Unit 2001 - 2006, 20/F, Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong.